CONTACT INFORMATION:

  • Address: Avenida de la Industria, 50, 28760 Tres Cantos, Madrid - Spain.
  • Phone: + 34 91 804 32 65 
  • Fax: + 34 91 804 43 58
  • E-mail:

Before sending a unit for repair, you must request an RMA number.

COMPANIES/USERS FROM NOT UE (EUROPEAN UNION):

  • Before to send the goods to repair you must we must send a copy of repair bill to give their conformity.
  • Fill questionary.

COMPANIES/USERS FROM UE (EUROPEAN UNION):

  • Fill questionary.

CONDITIONS TO OBTAIN THE RMA NUMBER:

  • You must fill in all fields requested on the form.
  • To obtain an RMA warranty repair is absolutely essential to attach to this form a copy of the purchase invoice.
  • The RMA number must be given to customer within five days of receipt this RMA form.
  • Once you have an RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are at customer responsibility.
  • All products should be packaged in its original or similar box with adequate packaging materials. In case of damage caused by poor packaging, we will not charge of the damaged material
  • Any product without an RMA number will be refused.
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